Please find below our FAQs.
If you still have a question that is not covered by our FAQs, please contact us by using the contact us form.
Please click on the question to see the answer below:
All bookings are non-refundable. Please arrive 15 minutes ahead of your booked tour. All Tours go ahead promptly. No refunds given for late arrivals or no shows.
WHAT TO WEAR?
Avoid jeans,wear comfortable clothes suitable for a physical activity to wear in the kayak. You will get wet!
Please bring a rain jacket or purchase a poncho rain mac as an extra in advance when booking with us. Wear a fleece/sweater on colder days.
Wear trainers/crocs or similar in the kayak - shoes must be soft soled and avoid open toe shoes/slip off shoes and flip flops. What age do children need to be on Tours? They must be 9 years old or 1.2 metres tall and supervised by an adult.
Are there toilets nearby? Yes, on all Tours and you can change in the toilets.
Please remove/tape over body piercings for comfort and any open wounds or cuts should be covered with waterproof plasters.
We offer branded towels for those wanting to dry off or avail of showers at the Hub beside Regents Canal Tour locations or at the Leisure Centre in Windsor. These can be purchased in advance as an extra. We offer Branded bottles of bubbly (paid as an extra in advance), great as a gift or these can be used as prizes on Stags/Hens and Corporate days with our fun water games!
What if it rains on the day of the Tour? If it is only light rain the Tour will go ahead but if it is heavy rain, thunder and lightning or very high winds Tours will not go ahead and an alternative arrangement will be made by the Company.
Tours Frequently asked Questions
Do we need to be able to swim?
Yes, you must be able to swim 10 metres minimum confidently.
Are we going to get wet?
Yes, We recommend water proof clothing or bring a spare set of clothing to change into afterwards.
Do you provide Rain Ponchos
Yes we provide rain ponchos and towels to dry you off for an Extra fee at time of booking.
Avoid jeans and wear comfortable clothes suitable for a physical activity to wear in the kayak.
What footwear should be worn?
Wear trainers/crocs or similar in the kayak ,avoid open toe shoes/slip off shoes and flip flops.
What do we bring?
Please bring a rain jacket/coat (these can be provided by London Kayak Tours Ltd for a small fee at the time of booking). A change of clothes in case you get wet and a towel - branded towels available.
Is there somewhere for us to change our clothes or use the toilet or shower?
There are toilets within 5 minutes walking distance from all our tours which enable you to change your clothes and use the facilities if necessary. For Windsor Tours you can change in the Leisure Centre within walking distance.
Do you have kayaks or canoes?
We use single recreational touring kayaks for all our Tours.
What is the difference between a kayak and a canoe?
A kayak is where the person is enclosed in a small space often with a spray skirt and a canoe is open enabling one or two participants to paddle, not enclosed.
What is the maximum weight you can take on a Kayak?
110kgs / 17 stone / 240lbs
What is the maximum height?
2 metres in height.
If I am pregnant can I kayak?
No you cannot, pregnant participants are not allowed on our Tours no matter how early your gestation period is
What type of kayaks do you use?
We use Recreational Touring kayaks.
Can we wear flip-flops?
No, not advised due to the risk of slips etc. We recommend wearing crocs/ trainers or similar in the kayak.
How fit do I need to be?
You must be able to endure moderate exercise for the duration of your tour, be able to swim 10 metres and have a reasonable level of balance.
What happens if I injure yourself?
All our instructors are qualified First Aiders and carry First Aid equipment.
Can children come on the Tours?
The minimum age for ALL tours is 9 years old. A parent must accompany a child under 12 years old. They also need a basic ability to swim at least 10 meters. On the canals parents can walk along the towpath if they do not wish to travel in a kayak. All our British Canoe Union Instructors are CRB checked.Children must be 1.2 metres tall.
What sort of history do we get close to?
Kayaking with London Kayak Tours enables you to see London from a Unique angle passing by World famous landmarks such as Hampton Court Palace, Regents Park and Windsor Castle.
Do we start and finish at the same point on the Tours?
Yes, on all our Tours, we start and finish at the same location.
Do I need to know how to roll out of a kayak?
No, the aim of the Tours is that a novice can enjoy the tour without the need to have any previous kayaking skills. Our qualified instructor guides you throughout the Tour.
What if it rains on the day of the Tour?
If it is light rain the Tour will go ahead but if it is heavy rain, thunder and lightning or very high winds Tours will not go ahead & a new date will be given to customers.
Can we take camera's & phones without getting them wet?
Yes, we provide dry bags & you can purchase waterproof phone pouches for selfies on the water!
What time should I arrive for the Tour?
We recommend you arrive 15 minutes before the start time of your Tour, all Tours go promptly. WE DO NOT WAIT ON LATE ARRIVALS. No refunds given for late arrivals or no shows.
What happens if I leave my gear behind?
We provide extra's; branded bottles of water, poncho's for rain, towels & waterproof pouches for phone's & branded bottles of Bubbly.
All lost property must be collected from our office SL4 6BG. We do not deliver lost property. Your belongings are your responsibility.