FAQs

Please see below some overview information about our tours. 

Should you have any queries, please contact us on: info@londonkayaktours.co.uk | +44 0845 453 2002

 

Meeting places

Once you have booked onto a tour, you will be sent some further joining instructions including details about where to meet. 

Windsor Windsor Leisure Centre, Stovell Road, Windsor, Berkshire, SL4 5JB

Rengents Canal Corner of Ormonde Terrace and Prince Albert Road, NW8 7LT

Hampton Court Ye Olde Swan Public Slipway, Thames Ditton, KT7 0QQ

 

Tour Guides

Your tour guide will meet you at the designated meeting point. All our tours are guided by a qualified BCU instructor throughout and they will provide tuition and safety induction. We also provide the kayaks, buoyancy aids and all necessary equipment for the tour.

All our tour guides are First Aid trained and carry first aid equipment with them.

You must be able to swim a minimum of 10 metres to be able to participate on the tour.

Group sizes

A minimum number of 4 participants may be required for tours to operate.  If you are only a group of 2 particpants booked, we may send you a rebooking code, valid for 6 months to use at your convenience. This can be entered on our website under 'promotion code'.

What to bring

  • A bottle of water (these can be purchased in advance (via our website)
  • Suitable waterproof clothing
  • You may get wet from splashing, so we recommend waterproof clothing. Please wear a rain jacket and a fleece or sweater on colder days. Please wear shoes that you don’t mind getting wet. Trainers or crocs are good (avoid open toed shoes or flip flops).
  • A change of clothing in case you do get wet!
  • Gloves (running or cycling ones are best and fingerless ones give you more control of the paddle).
  • Sun hat and sun cream (in warm weather) and a warm hat in the colder months.

Buoyancy aids (life jackets) are provided, and it is obligatory that they are worn always throughout your tour.

You can also purchase waterproof phone covers in advance of the tour, to enable you to take your phone with you and to take pictures etc. Please contact our office should you wish to order one.

Weather

Our tours operate in most weather conditions. Tours do not go ahead in strong winds, heavy rain or lightening. If tours are postponed due to weather, we will send you a rebooking code which you can enter in the section on our website where it states enter promotion code. This code will be valid for 6 months and you will not incur any charges on using it.

If you require further information on the weather, please contact our mobile number on +44 (0) 7773720860.

Medical Conditions

If a customer has a disability or medical condition it is their responsibility to inform the Company, at the time of booking. Without exception, expectant mothers are not permitted to kayak at any stage of their pregnancy.

Open wounds and cuts should be covered by plasters to prevent any bacterial infection.

Children

An adult must accompany children under twelve years. All children must be a minimum of 9 years old and above 1.2meters tall. All children must be able to swim a minimum of 10 metres.

Our tour guides hold a current CRB/DBS.

Smoking

Smoking is not permitted whilst in the kayaks.

General Rules whilst Kayaking

  • Do not move away from the group; always stay within hearing distance of the instructor.
  • Keep away from weirs.
  • Keep well away of other water users, i.e. boats.  Kepp right of all other boat users.
  • Mo play acting in the kayaks.
  • Please do not consume any alcohol before kayaking.
  • Please do not chew gum whilst kayaking.

Lost Property

Whilst every effort is made to return lost property, London Kayak Tours Ltd cannot be held responsible for property left on/in the kayaks. Property must be collected from our office address at 10 Tilstone Avenue, Eton Wick, Windsor, SL4 6NF.

Cancellation Policy

If a tour is cancelled by the customer, no refund will be given. You can pay a £15 charge (per individual) upfront to postpone your tour but we must be aware of this 72 hours in advance.

To extend any voucher, you must pay an administration cost of £15 (per individual) upfront. We will then send you a rebooking code to change the date/time of your tour.

Payment and Refund Policy

All prices are given in UK pounds sterling (£UK) as quoted on our website and via our booking office. All bookings are non-refundable. Please be aware if you miss or are late for your scheduled tour you will not be eligible for an alternative booking or refund.

General Conditions

The tour guide, at his or her discretion, may require any person to withdraw from any tour if they deem their behaviour offensive or a nuisance to other passengers and we shall have no further liability. All matters concerning this booking shall be subject to English Law.

 

Frequently Asked Questions

1. What is the maximum weight you can be on a kayak? 

110kgs / 17 stone / 240lbs

2. What is the maximum height?

The maximum height is 2 metres.

3. Can I watch my friend/child whilst they kayak? 

Yes, you can walk along the towpath next to the river to watch during the tour.

4. Do you hire out the kayak equipment for trips (outside the tour format) and what is required in terms of licenses for a tour?

Our insurance does not allow us to hire out kayaks which is why all the tours are accompanied by a qualified instructor. We cannot allow customers who have their own kayaks to bring theirs as this is not covered under our Insurance. All craft on the non tidal Thames need to be licensed with the Environmental Agency or via the British Canoe Union. On the tidal Thames they need to be inspected by the Port of London Authority. All our craft /kayaks have been inspected and have passed these requirements. We have an annual inspection on all our kayaks from these Authorities.

5. Can I still kayak if I cannot swim?

No, we recommend that you can swim a minimum of 10 metres.

6. Do I need to be able to roll out of a kayak? 

No. The aim of the tours is that inexperienced kayakers can enjoy the tour without the need to have any previous kayaking skills. Our qualified instructor will guide you throughout the experience.

7. Is kayaking dangerous?

No, but you must follow the guidance given by the Instructor. As a company, we provide fully qualified Instructors who have expert knowledge of the waterways. Safety induction prior to commencing your tour is provided. All the necessary safety equipment is given, including buoyancy aids.

8. Do you provide ‘life jackets’?

Buoyancy aids (life jackets) are provided, and it is obligatory that they are worn always throughout your tour.

9. How fit do I need to be?

You must be able to endure moderate exercise for the duration of your tour, can swim 10 metres and have a reasonable level of balance.

10. What is the difference between a kayak and a canoe?

A kayak is where the person is enclosed in a small space often using a spray skirt and a canoe is open enabling one or two people to paddle, not enclosed. We only provide spray skirts to experience kayakers if they are requested as otherwise these can be dangerous for novices.

11. Do I have to wear a wet suit?

No, a wetsuit is not required but if you prefer to wear one that is fine.

12. What if it rains on the day of the tour?

If it is only light rain the tour will go ahead but if it is heavy rain, thunder and lightning or very high winds tours will not go ahead and alternative arrangement will be made by the Company.

If the river level is too high and the river is on Red Boards, we cannot kayak. We will email you in advance of your tour if the weather looks likely to affect us, so please check your emails. We will send you a rebooking code valid for 6 months to use at your convenience to enter in the promotion code section of our website.

 

Should you have any further queries, please contact us on: info@londonkayaktours.co.uk | +44 0845 453 2002